Privacy Policy – MTECH INDUSTRIA DE ESTRUTURAS METALICAS LTDA

MTECH INDUSTRIA DE ESTRUTURAS METALICAS LTDA, a private legal entity, takes your privacy seriously and ensures the security and protection of data of all its customers, partners, suppliers and users of the domain website and any other website, store or application operated by the retailer.

This Privacy Policy is intended to inform you about how we use and disclose information collected during your visits to our store and in messages we exchange with you.

This Privacy Policy applies only to information collected through the store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF THE TERMS SET FORTH HEREIN AND IN ACCORDANCE WITH THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND FORMS OF PROCESSING YOUR PERSONAL DATA THAT YOU PROVIDE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data we process. If you have any questions about our use of Personal Data, please contact [email protected]. 

Furthermore, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the store. Accessing these links will cause you to leave our website and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data relating to other individuals, you represent that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

Section 1 – Definitions

For the purposes of this Privacy Policy:

1. “Personal Data“: means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others;
2. “Sensitive Personal Data“: means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data;
3. “Processing of Personal Data“: means any operation carried out on Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or, alternatively, making available, harmonization or combination, restriction, erasure or destruction. Any other operation provided for under applicable legislation is also considered Personal Data Processing;
4. “Data Protection Laws“: means all legal provisions regulating the Processing of Personal Data, including, but not limited to, Law No. 13,709/18, General Law on the Protection of Personal Data (“LGPD“).

Section 2 – Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you purchase products and/or services in our store, personalizing and improving your experience. Examples of how we use data include:

1. Enable you to purchase products and/or services in the store;
2. To confirm or correct the information we hold about you;
3. To send you information we believe may be of interest to you;
4. To personalize your store experience;
5. To contact you via a phone number and/or email address you provide. We may contact you in person, by voice message, through automatic dialing equipment, by text message (SMS), by email, or by any other means of communication that your device is capable of receiving, in accordance with the law and for reasonable business purposes.

In addition, the Personal Data provided may also be used in any way we deem necessary or appropriate: (the) under Data Protection Laws; (b) to meet the requirements of legal proceedings; (w) to comply with a court order, regulatory decision or decision of competent authorities, including authorities outside the country of residence; (d) to enforce our Terms and Conditions of Use; (and) to protect our operations; (f) to protect the rights, privacy, security of us, you or others; (g) to detect and prevent fraud; (h) allow us to pursue available remedies or limit the damages that we may sustain; and (i) as otherwise permitted by law.

Section 3 – Failure to provide Personal Data

There is no obligation to share the Personal Data we request. However, if you choose not to share it, in some cases, we may not be able to provide you with full access to the store, certain specialized features, or provide the necessary assistance, or facilitate product delivery or provide the service you contracted.

Section 4 – Data Collected

The general public may browse the store without registering or submitting Personal Data. However, some store features may require registration and submission of Personal Data, such as completing a purchase/service contract and/or enabling product delivery/service provision.

When contacting the store, we can collect:

1. Contact information: first name, last name, telephone number, address, city, state and email address;
2. Information sent: information you send via form (questions, complaints, suggestions, criticisms, compliments, etc.).

During general browsing of the store, we may collect:

1. Location data: geolocation data when you access the store;
2. Preferences: information about your preferences and interests in relation to products/services (when you tell us what they are or when we infer them from what we know about you);
3. Store navigation data: information about your visits and activities, including the content (and any ads) you view and interact with, information about the browser and device you are using, your IP address, your location, and the address of the website from which you arrived. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in section 7 below;
4. Anonymous or aggregated data: Anonymous survey responses or anonymous, aggregated information about how the store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you will be identified through the use of this data with available technology;
5. Other information we may collect: information that does not specifically reveal your identity or that does not directly relate to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.

We do not collect Sensitive Personal Data.

Section 5 – Sharing Personal Data with Third Parties

We may share your Personal Data:

1. With the partner company(ies) you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners who manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for certification and production, and providers of hosting and data storage services, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;
2. With third parties, to help us manage the store;
3. With third parties in the event of any reorganization, merger, sale, joint venture, assignment, conveyance or transfer of all or any portion of our business, assets or capital (including in connection with bankruptcy or similar proceedings).

Section 6 – International data transfers

Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Section 7 – Automatic Collection of Personal Data

When you visit a store, it may store or retrieve information on your browser, mostly in the form of cookies, which are text files containing small amounts of information. This information might be about you, your preferences, or your device and is primarily used to make the store work as you expect. The information does not usually directly identify you, but it can provide a more personalized web experience.

In accordance with this Privacy Policy, we and our third-party service providers, with your consent, may collect your Personal Data in a variety of ways, including, but not limited to:

1. Via browser or device: Some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, operating system name and version, device model and manufacturer, language, and the type and version of the internet browser you are using. We may use this information to ensure the store functions properly.
2. Use of cookies: Information about your use of the store may be collected by third parties through cookies. Cookies are information stored directly on the computer you are using. Cookies allow the collection of information such as browser type, time spent in the store, pages visited, language preferences, and other anonymous traffic data. We and our service providers use information for security purposes, to facilitate navigation, display information more efficiently, and personalize your experience while using the store, as well as for online tracking. We also collect statistical information about store usage to continually improve our design and functionality, to understand how the store is used, and to assist you with store-related issues.

   If you do not wish for your information to be collected through cookies, there is a simple procedure in most browsers that allows you to automatically reject cookies, or gives you the option to accept or reject the transfer of a specific cookie (or cookies) from a given website to your computer. However, this may cause inconvenience when using the store.

   The settings you choose may affect your browsing experience and functionality that requires the use of cookies. Therefore, we decline any responsibility for the consequences resulting from limited store functionality caused by disabling cookies on your device (inability to set or read a cookie).

3. Use of pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used to track the actions of store users (including email recipients), measure the success of our marketing campaigns, and collect statistics on store usage and response rates, among other unspecified purposes. We may hire behavioral advertising companies to report on store advertising across the internet. To this end, these companies use cookies, pixel tags, and other technologies to collect information about your use, or the use of other users, of our store and third-party websites. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties.

Section 8 – Cookie Categories

The cookies used in our store comply with legal requirements and fall into the following categories:

1. Strictly necessary: These cookies allow you to browse the website and enjoy essential features securely. One example is security cookies, which authenticate users, protect their data, and prevent fraudulent logins.
2. Performance: Cookies in this category collect information in an encrypted and anonymous format related to our online store, such as the number of visitors to a specific page, the origin of website visits, and the pages accessed by the user. All data collected is used only for potential improvements to the website and to measure the effectiveness of our communications.
3. Functionality: These cookies are used to remember user preference settings in order to improve your visit to our website, such as settings applied to the website layout or your responses to promotion and registration pop-ups -; this way, you will not need to ask numerous times.
4. Advertising: We use cookies to create targeted campaigns and deliver ads based on your consumption profile in our online store.

Section 9 – User Rights

You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymization, blocking or deletion of unnecessary, excessive data or data processed in non-compliance with the provisions of the law; (v) portability of Personal Data to another service provider, as long as this does not affect our industrial and commercial secrets; (vi) deletion of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) Revocation of consent. Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that Personal Data is only shared with the data subject.

You should bear in mind that in certain cases (for example, due to legal requirements), your order may not be immediately fulfilled, and we may not be able to fulfill it due to compliance with legal obligations.

Section 10 – Personal Data Security

We strive to adopt appropriate technical and organizational measures required by Data Protection Laws to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Section 11 – Hypertext links to other websites and social networks

The Store may, from time to time, contain hypertext links that will redirect you to websites of our partner networks, advertisers, suppliers, etc. If you click on one of these links to any of these websites, please remember that each website has its own privacy practices and that we are not responsible for these policies. Please review these policies before submitting any Personal Data to these websites.

We are not responsible for the collection, use, and disclosure policies and practices (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or app provider, social media store, operating system, wireless internet service provider, or device manufacturer, including any Personal Data you disclose to other organizations through the apps, in connection with such apps, or posted on our social media pages. We recommend that you read the privacy policy of each website you visit or each service provider you use.

Section 12 – Updates to this Privacy Policy

If we modify our Privacy Policy, we will post the new text on the store with the updated revision date. We may modify this Privacy Policy at any time. If there is a significant change to the terms of this Privacy Policy, we may notify you through the contact information we have in our database or through a notification in our store.

We remind you that we are committed to not processing your Personal Data in a manner incompatible with the purposes described above, unless otherwise required by law or court order.

Your use of the store after the changes are made means you accept the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please close your access to the store.

Section 13 – Data Controller

If you wish to exercise any of the rights provided for, including withdrawing your consent, in this Privacy Policy and/or in the Data Protection Laws, or resolve any queries related to the Processing of your Personal Data, please contact us at [email protected].